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Privacy Statement

Hang Eleven considers your privacy very important. That is why we handle your personal data with care. To guarantee your privacy as best as possible, we apply a number of core values:

To inform. We want to inform you as well as possible how and why we process personal data. We do this via this privacy and cookie statement;

Limit collection. We take great care that our collection of personal data is limited to only what is really necessary for our services;

No marketing based on personal data without permission. We do not hand over personal data for marketing purposes, unless you have given prior explicit permission;

To secure. We take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;

Right of access and correction. We take appropriate security measures to view, correct or delete your personal data.

 

In this privacy statement you can read how we put these core values into practice and respect and protect your right to privacy. We recommend that you read them carefully.

This statement was last modified on June 1, 2022.

 

Use of personal data

We only store and use the personal data that you provide to us directly, or of which it is clear that it is provided to us for processing.

We may obtain personal data in the following ways:

You can actively provide us with your personal data, for example when you place an order on the website, create an account or send in a job application;

You can provide us with certain personal data passively, because our systems automatically register certain actions. For example, when using our website, your IP address is automatically stored in the web server's log files, as is common practice with almost all websites on the Internet.

 

Purposes of the data processing 

The personal data we collect will only be used for the following purposes:

-    Handling your order or creating an account;

-    Statistical purposes, in order to optimize our website;

-    To be able to make you targeted offers, after your permission;

-    Making contact after you have applied;

-    To comply with our legal obligations.

 

Types of personal data 

We may process the following personal data:

-    Name;

-    Sex;

-    Date of birth;

-    Address;

-    E-mail address;

-    Phone number;

-    Photo;

-    payment details;

-    IP address.

When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. We keep your data until your order has been completed and seven years after that (which is the statutory retention obligation of the Tax Authorities).

 

Contact Form

With the contact form you can ask us questions or make requests. We process your data on the basis of your consent and we keep this data until we are sure that you are satisfied with our response and 26 months thereafter. This way we can easily access the information for follow-up questions. We can also train our customer service to become even better.

 

Provision to third parties

In order to process your order and to ensure that the website works correctly and securely, we may share your personal data with third parties. We oblige these third parties to handle your personal data with the utmost care and we limit this sharing to an absolute minimum.

We do not provide your personal data to other parties that are not directly involved in the execution of the agreement that you conclude with us, except after your explicit permission, or when any legal provision obliges us to do so. 

 

Security

We take security measures to limit misuse of and unauthorized access to personal data. We keep backups of our data in a secure location and we make every effort to use encryption when feasible and useful. In particular, we use network connections via Secure Socket Layer (SSL) technology. Using this encryption system ensures that the data sent over the internet between you and our systems remains confidential.

Personal data will not be kept longer than is necessary to perform the agreement with you, except in cases where any legal obligation precludes removal of the personal data.

 

Cookies

We make use of cookies on this website. Cookies are also sometimes used via functionalities of third parties that are available on the website. A cookie is a simple small file that is sent along with pages from this website and is stored by your browser on the hard drive of your computer. The information stored therein can be sent back to our servers or those of the relevant third parties on a subsequent visit.

We use cookies for different purposes. The applications below, both our own and those issued by third parties, place cookies. We have no influence on what data is collected by these third parties and what this data is used for. For more information, check the privacy statement of these third parties to see how they handle your data. For example, the cookies may collect your IP address, information about your browser or pages you have viewed.

 

Use of permanent cookies

With the help of permanent cookies we can recognize you when you visit our website again. The website can therefore be specially set to your preferences. Even if you have given permission for the placement of cookies, we can remember this by means of a cookie. This means you do not have to repeat your preferences every time, which saves you time and allows you to use our website more pleasantly. You can delete permanent cookies via the settings of your browser.

 

Use of session cookies

With the help of a session cookie we can see which parts of the website you have viewed during this visit. This allows us to adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your browser.

 

Right to access and correct or delete your data

You have the right to request access to and correction or deletion of your personal data. See our contact details at the end of this privacy and cookie statement. To prevent abuse, we may ask you to identify yourself adequately. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. You have the following rights:

-    Get an explanation about what personal data we have and what we do with it;

-    Access to the precise personal data we have;

-    Having mistakes corrected;

-    The removal of outdated personal data;

-    Withdrawal of consent;

-    Object to or restrict a particular use;

-    Having your personal data transferred.

 

Enabling and disabling cookies and their removal

More information about switching on and off and removing cookies can be found in the instructions and/or by using the Help function of your browser.

 

Changes to this privacy and cookie statement

We reserve the right to make changes to this privacy and cookie statement. It is recommended that you consult this statement regularly so that you are aware of these changes.

 

Functional

The cookies to improve user-friendliness Hang-Eleven.com to be increased will be placed on your computer. For example, those for storing your products in the shopping cart or cookies to improve the user-friendliness of Hang-Eleven.com to be able to optimize. Other cookies for relevant offers on websites other than Hang-Eleven.com will no longer be placed on your computer. This does not mean that you will not receive any advertisements from Hang-Eleven.com on other websites.

 

Extern

All cookies for ease of use Hang-Eleven.com and for relevant offers on other website will be placed on your computer. Those cookies contain information that cannot be traced back to an individual or PC.

 

To file a complaint

If you think that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is the Dutch Data Protection Authority.

 

Contact details

Hang Eleven International B.V.

Overtoom 194-1

1054 HX Amsterdam

Phone: +31 642569820 

Email: rens@hang-eleven.com

KvK: 863849556

VAT number: NL863849556B01

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