Shipping policy

Last updated: 12th of November 2026

Where do you ship from?

All orders are shipped from Molenaarsgraaf, The Netherlands.

Orders are processed Monday – Saturday.

Order processing

Orders placed before 23:00 CET (11:00 PM) on business days are usually processed the same day.

Orders placed after 23:00 CET during weekdays will be processed the next business day.
* On Saturday, orders are processed until 17:00 CET

Please note:

  • Shipping carriers do not collect packages on weekends

  • Orders placed late on Saturday may only be scanned by the courier on Monday evening

How your order is shipped

Once you place an order, the process looks like this:

  1. You place your order

  2. Your order is packed in our warehouse

  3. Packages are sorted by shipping carrier

  4. Carriers collect packages in the late afternoon

  5. Your package is scanned at the carrier terminal

  6. Your order travels through the carrier network

  7. Your order is delivered

You will receive tracking information once your order has been shipped.

Estimated delivery times

Delivery times depend on your location. These are estimated shipping times in business days.

Country Delivery Time
Netherlands 1–2 days
Belgium 1–2 days
Germany 1–4 days
Denmark 1–5 days
France 2–5 days
Ireland 2–5 days
Italy 2–4 days
Spain 1–5 days
Austria 1–4 days
Luxembourg 1–4 days
Poland 2–5 days
Portugal 2–5 days
Slovakia 2–4 days
Estonia 2–5 days
Croatia 3–5 days
Sweden 3–5 days
Norway 3–5 days
Switzerland 3–4 days
Turkey
 2–4 days
United Kingdom 2-4 days


If your country is not listed, feel free to contact our support team for an estimated delivery time.

International shipping & Customs (except UK)

We ship internationally, including to countries outside the European Union.

Orders shipped outside the EU may be subject to:

  • Customs duties

  • Import taxes (VAT)

  • Clearance or handling fees

These fees are not included in your order total and must be paid by the recipient according to local customs regulations.

Shipping to the United Kingdom

All prices for the United Kingdom are shown in GBP and include UK VAT (20%) and any import duties. We ship Delivered Duty Paid (DDP): we handle customs clearance and pay all import charges before your order reaches you. There are no customs duties, taxes, clearance or handling fees to pay on delivery.

Your order is delivered by DPD within 2 to 4 business days and you will receive tracking information once it has shipped.

Need a VAT invoice? A VAT invoice is available for every UK order. Contact support@hang-eleven.com and we will send it to you.

Delivery notes

Delivery times shown above are estimates, not guarantees. Occasionally delays can occur due to:

  • Carrier operations

  • Customs processing

  • Weather or logistical disruptions

Delivery address

Please make sure your shipping address is correct at checkout.

We cannot guarantee changes once an order has been processed.

Returns

You have 14 days after receiving your package to return or exchange your order. Everything about returns, exchanges and refunds is in our Refund policy.

Questions

If you have any questions about shipping or delivery times, our support team is happy to help. You can email us at support@hang-eleven.com or call +31 20 804 0477 during business hours.