Returns & Exchanges

RETURNS & EXCHANGES

 

We're committed to providing you with high-quality products, but we understand that sometimes things don't work out. If you're not satisfied with your purchase, we offer a hassle-free return and exchange process.

 

Due to high volumes, return processing and email replies may take longer than usual.

If you're waiting on a refund, please allow a bit of extra time before reaching out. We're working hard to process everything as quickly as possible.

Also, sending multiple emails about the same issue may delay your response, as it pushes your message to the bottom of the inbox queue.

Thanks for your patience and understanding!

 

 

RETURN CONDITIONS & EXCHANGE POLICY

If you wish to return or exchange an item, please make sure your request meets the following conditions:

  • 3FOR2 order return conditions: If you return items from a 3for2 order, the free item must also be returned. If you choose to keep the free item, its value will be deducted from your refund.
  • Items must be returned within 14 days of arrival of the package
  • The item must be in its original condition, unworn, unwashed, and with all tags attached.
  • Returns must be made in the original packaging.
  • There is no warranty for issues caused by washing. Any damage after washing is the customer's responsibility.
  • If you return items from a 3for2 order, the free item must also be returned.
  • If you choose to keep the free item, its value will be deducted from your refund.

Regular return shipping costs are the responsibility of the customer, Exchanges are free of costs, Exchanges and returns in-store are free of costs.

 

(!) CLICK HERE TO ENTER THE RETURN/EXCHANGE PORTAL (!)

 

HOW TO PROCESS A RETURN

To initiate a online return or exchange, please follow these steps:

  1. Login to the return portal: Visit our Return Portal and log in with your email address and order number.
  2. Select your items: Choose the items you wish to return or exchange and indicate the reason.
  3. Choose a carrier: Select your preferred carrier for shipping and pay for the return shipping.
  4. Print your return label: After completing the payment, print your return label and attach it to the package.
  5. Send your package: Drop off the package at your chosen carrier’s location and ensure it is scanned for tracking.

Once your return is received and inspected, we will process your refund or exchange within 7 business days. You will receive an email confirmation with the details of your refund or exchange.

 

CONTACT US

If you have any questions about our return process, feel free to reach out to us. We're here to help!

  • Email: support@hang-eleven.com
  • Follow us on Instagram