Last updated: 13th of March 2026

ARTICLE 1 – DEFINITIONS

In these terms and conditions, the following definitions apply:

Cooling-off period:
The period during which the consumer may exercise their right of withdrawal.

Consumer:
The natural person who is not acting for purposes related to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur.

Day:
Calendar day.

Long-term transaction:
A distance contract relating to a series of products and/or services where the obligation to supply and/or purchase is spread over time.

Durable medium:
Any means that allows the consumer or entrepreneur to store information directed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal:
The option for the consumer to withdraw from the distance contract within the cooling-off period.

Entrepreneur:
The natural or legal person offering products and/or services to consumers via distance selling.

Distance contract:
A contract concluded between the entrepreneur and the consumer within an organized system for distance selling where one or more means of remote communication are used until the moment the contract is concluded.

Means of remote communication:
A method that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Hang Eleven International B.V.
Chamber of Commerce (KvK): 86065211
VAT number: NL863849556B01

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the terms and conditions are available for inspection at the entrepreneur’s premises and will be sent free of charge upon request.

If the contract is concluded electronically, the text of these terms and conditions may be provided electronically in such a way that the consumer can easily store them on a durable medium.

If specific product or service conditions apply in addition to these general terms and conditions, the above provisions apply accordingly. In the event of conflicting conditions, the consumer may always rely on the provision that is most favorable to them.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer.

If images are used, they are a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

Each offer contains sufficient information to make clear to the consumer what rights and obligations are associated with accepting the offer, including:

• the price including taxes

• any delivery costs

• the method by which the contract will be concluded

• whether the right of withdrawal applies

• the method of payment, delivery, and execution

• the validity period of the offer

• any applicable communication costs

• whether the contract will be archived and how it can be accessed

• how the consumer can correct information provided before concluding the contract

• available contract languages

• any codes of conduct applicable to the entrepreneur

• the minimum duration of a distance contract in the case of long-term transactions

ARTICLE 5 – THE CONTRACT

The contract is concluded at the moment the consumer accepts the offer and meets the associated conditions.

If the consumer accepts the offer electronically, the entrepreneur will confirm receipt of acceptance electronically without delay. Until this confirmation has been received, the consumer may dissolve the contract.

The entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment.

Within legal frameworks, the entrepreneur may investigate whether the consumer can meet their payment obligations. If there are legitimate grounds, the entrepreneur may refuse an order or attach special conditions to its execution.

The entrepreneur will provide the following information with the product or service, in writing or on a durable medium:

a. the business address where complaints can be submitted
b. the conditions and procedure for exercising the right of withdrawal
c. information regarding warranties and after-sales service
d. the information referred to in Article 4
e. the requirements for terminating contracts with a duration longer than one year

For long-term transactions, this information is only provided with the first delivery.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to dissolve the contract without stating reasons within 14 days.

This cooling-off period begins on the day after the consumer, or a previously designated representative, receives the product.

During this period the consumer must handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to determine whether they wish to keep it.

If the right of withdrawal is exercised, the product must be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging, in accordance with the instructions provided by the entrepreneur.

ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs of returning the product are the responsibility of the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer’s right of withdrawal only if this has been clearly stated before concluding the contract.

Exclusion of the right of withdrawal is possible for products:

a. made according to the consumer’s specifications
b. that are clearly personal in nature
c. that cannot be returned due to their nature
d. that spoil or age quickly
e. whose price depends on financial market fluctuations
f. individual newspapers or magazines
g. audio, video, or software products whose seal has been broken

Exclusion is also possible for services:

a. relating to accommodation, transport, catering, or leisure activities on a specific date
b. where delivery has begun with the consumer’s consent before the cooling-off period expires
c. relating to betting or lotteries

ARTICLE 9 – THE PRICE

During the validity period stated in the offer, prices will not be increased except due to changes in VAT rates.

Price increases within three months after concluding the contract are only permitted if they result from statutory regulations.

Price increases after three months are only permitted if:

a. they result from statutory regulations, or
b. the consumer has the right to terminate the contract as of the date the increase takes effect.

All prices mentioned in the offer include VAT.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that products and/or services comply with the contract, the specifications stated in the offer, and the reasonable requirements of soundness and usability.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights the consumer may assert under the contract.

ARTICLE 11 – DELIVERY AND IMPLEMENTATION

The entrepreneur will exercise the utmost care when processing and fulfilling orders.

The delivery address is the address provided by the consumer.

Orders will be executed as quickly as possible, but no later than 30 days, unless a longer delivery period has been agreed.

If delivery is delayed or an order cannot be fulfilled, the consumer will be informed within 30 days. In such cases, the consumer has the right to dissolve the contract without cost.

The entrepreneur will refund the amount paid as soon as possible but no later than 30 days after dissolution.

If delivery of a product proves impossible, the entrepreneur will attempt to provide a replacement item. This will be clearly communicated at the time of delivery.

The risk of damage or loss of products remains with the entrepreneur until delivery to the consumer or their designated representative.

ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND EXTENSION

The consumer may terminate an open-ended contract at any time with a maximum notice period of one month.

A fixed-term contract for regular delivery of products or services may be terminated at the end of the contract period with a notice period of one month.

Contracts may not be automatically renewed for a fixed period, except in specific cases such as newspaper or magazine subscriptions.

If a contract lasts longer than one year, the consumer may terminate it at any time after one year with a notice period of one month.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, payment must be made within 14 days after the start of the cooling-off period.

When selling products to consumers, advance payments may not exceed 50% of the purchase price.

The consumer must report inaccuracies in payment information without delay.

In the event of default, the entrepreneur may charge reasonable costs previously communicated to the consumer.

ARTICLE 14 – COMPLAINTS PROCEDURE

The entrepreneur maintains a clear complaints procedure.

Complaints regarding the execution of the contract must be submitted fully and clearly described within a reasonable time after the consumer discovers the issue.

Complaints will be answered within 14 days. If more time is required, the consumer will receive a notice of receipt and an indication of when a detailed response can be expected.

The consumer must allow the entrepreneur 4 weeks to resolve the complaint before a dispute arises.

ARTICLE 15 – DISPUTES

All agreements between the entrepreneur and the consumer are exclusively governed by Dutch law.

ARTICLE 16 – ADDITIONAL OR DEVIATING PROVISIONS

Additional or deviating provisions may not be to the consumer’s disadvantage and must be recorded in writing or on a durable medium.

ARTICLE 17 – INTELLECTUAL PROPERTY

The website and all its components are the property of Hang Eleven, except for certain third-party hyperlinks.

All intellectual property rights relating to the website, its content, and the products offered belong to Hang Eleven unless otherwise stated.

Without prior written permission from Hang Eleven, it is not permitted to reproduce, publish, store, sell, or otherwise use any material from the website in any form.

ARTICLE 18 – FRAUD PREVENTION & ORDER VERIFICATION

To protect both the customer and Hang Eleven from fraudulent transactions, Hang Eleven reserves the right to verify orders before processing.

Hang Eleven may request additional information or documentation to confirm the legitimacy of an order, including but not limited to identity verification or payment confirmation.

If sufficient verification cannot be obtained within a reasonable timeframe, Hang Eleven reserves the right to cancel the order and refund the payment.

Hang Eleven also reserves the right to refuse or cancel orders that appear to be fraudulent, abusive, or placed with the intent to exploit promotions or return policies.

ARTICLE 19 – LIMITATION OF LIABILITY

Hang Eleven shall not be liable for indirect damages resulting from the use of the products supplied.

To the extent permitted by law, Hang Eleven’s liability shall be limited to the amount paid by the consumer for the product in question.

Hang Eleven is not responsible for delays or failures in delivery caused by circumstances beyond its reasonable control, including but not limited to:

• carrier delays

• customs inspections

• weather conditions

• strikes

• technical failures

• force majeure events

Nothing in these terms limits any mandatory consumer rights under applicable law.

ARTICLE 20 – WEBSITE USE & CONTENT

All information on the Hang Eleven website is provided in good faith and for general informational purposes.

Hang Eleven strives to ensure that all product descriptions, images, and prices are accurate. However, typographical errors, inaccuracies, or omissions may occasionally occur.

Hang Eleven reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

The use of the website for unlawful activities, fraudulent purposes, or attempts to disrupt the website’s functionality is strictly prohibited.