RETURNS & EXCHANGES
We're committed to providing you with high-quality products, but we understand that sometimes things don't work out. If you're not satisfied with your purchase, we offer a hassle-free return and exchange process.
3FOR2 ORDER RETURN CONDITION:
-
If you return items from a 3FOR2 order, the free item must also be returned.
Or -
If you choose to keep the free item, its value will be deducted from your refund.
Or
- If you're exchange items from a 3FOR2 order (free of charge), you may keep the free item, as long as its value is not higher than the exchanged item. If the free item is of higher value, the difference will be deducted from your refund.
Due to high traffic and manual checks, refunds may take longer than usual.
Thank you for your patience — we're doing our best to process your return as quickly as possible.
RETURN CONDITIONS & EXCHANGE POLICY
If you wish to return or exchange an item, please make sure your request meets the following conditions:
- Items must be returned within 14 days of arrival of the package
- The item must be in its original condition, unworn, unwashed, and with all tags attached.
- Returns must be made in the original packaging.
- There is no warranty for issues caused by washing. Any damage after washing is the customer's responsibility.
- If you return items from a 3for2 order, the free item must also be returned.
- If you choose to keep the free item, its value will be deducted from your refund.
Regular return shipping costs are the responsibility of the customer, Exchanges are free of costs, Exchanges and returns in-store are free of costs.
(!) I'VE READ THE 3FOR2 CONDITIONS, CLICK HERE TO ENTER THE RETURN/EXCHANGE PORTAL (!)
HOW TO PROCESS A RETURN
To initiate a online return or exchange, please follow these steps:
- Login to the return portal: Visit our Return Portal and log in with your email address and order number.
- Select your items: Choose the items you wish to return or exchange and indicate the reason.
- Choose a carrier: Select your preferred carrier for shipping and pay for the return shipping.
- Print your return label: After completing the payment, print your return label and attach it to the package.
- Send your package: Drop off the package at your chosen carrier’s location and ensure it is scanned for tracking.
Once your return is received and inspected, we will process your refund or exchange within 7 business days. You will receive an email confirmation with the details of your refund or exchange.
CONTACT US
If you have any questions about our return process, feel free to reach out to us. We're here to help!
- Email: support@hang-eleven.com
- Follow us on Instagram