Hang Eleven values your privacy greatly.
Therefore, we handle your personal data with care. To best safeguard your privacy, we adhere to the following core values:
- Inform: We aim to inform you as clearly as possible about how and why we process personal data. We do this through this privacy and cookie statement.
- Limit collection: We carefully limit our collection of personal data to only what is necessary for our services.
- No marketing based on personal data without consent: We do not share personal data for marketing purposes unless you have given prior explicit consent.
- Secure: We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf.
- Right of access and correction: We take appropriate security measures to allow you to view, correct, or delete your personal data.
In this privacy statement, you can read how we put these core values into practice and respect and protect your right to privacy. We recommend that you read this carefully.
This statement was last modified on June 1, 2022.
Use of personal data
We store and use only the personal data that you directly provide to us, or that are clearly provided to us for processing.
We may obtain personal data in the following ways:
- You can actively provide us with your personal data, for example, when you place an order on the website, create an account, or submit a job application.
- You can passively provide us with certain personal data, as our systems automatically record certain actions. For example, your IP address is automatically stored in the web server’s log files when you use our website, as is common with almost all websites on the internet.
Purposes of data processing
The personal data we collect is used exclusively for the following purposes:
- Handling your order or creating an account;
- Statistical purposes to optimize our website;
- To provide you with targeted offers, after your consent;
- Contacting you after you have applied for a job;
- To comply with our legal obligations.
Types of personal data
We may process the following personal data:
- Name;
- Gender;
- Date of birth;
- Address;
- Email address;
- Phone number;
- Photo;
- Payment details;
- IP address.
When you place an order with us, we use your personal data to process it properly. We may share your personal data with our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. We retain your data until your order is completed and for seven years thereafter (the statutory retention period required by the tax authorities).
Contact form
You can use the contact form to ask us questions or make requests. We process your data based on your consent, and we store this data until we are sure you are satisfied with our response and for 26 months thereafter. This allows us to easily access the information in case of follow-up questions and to train our customer service to improve further.
Disclosure to third parties
To process your order and to ensure the website functions correctly and securely, we may share your personal data with third parties. We require these third parties to handle your personal data with the utmost care, and we limit this sharing to an absolute minimum.
We do not share your personal data with other parties not directly involved in fulfilling the agreement you have made with us, except with your explicit consent or when a legal provision obliges us to do so.
Security
We take security measures to prevent misuse and unauthorized access to personal data. We maintain backups of our data in a secure location and strive to use encryption when feasible and beneficial. Specifically, we use Secure Socket Layer (SSL) technology for network connections. This encryption system ensures that the data transmitted over the internet between your and our systems remains confidential.
Personal data is not retained longer than necessary to execute the agreement with you, except in cases where a legal obligation prevents the deletion of personal data.
Cookies
We use cookies on this website. Cookies are also used through functionalities of third parties available on the website. A cookie is a small file sent with the pages of this website and stored by your browser on your computer’s hard drive. The information stored in it can be sent back to our servers or those of the relevant third parties on a subsequent visit.
We use cookies for various purposes. The following applications, both from ourselves and issued by third parties, place cookies. We have no control over what data is collected by these third parties and how these data are used. For more information, check the privacy statements of these third parties to see how they handle your data. The cookies may collect your IP address, browser information, or the pages you viewed.
Use of permanent cookies
With the help of permanent cookies, we can recognize you during a new visit to our website. The website can then be adjusted to your preferences. If you have given consent for placing cookies, we can remember this through a cookie, so you do not have to repeat your preferences, saving you time and making the use of our website more pleasant. You can delete permanent cookies via your browser settings.
Use of session cookies
With the help of a session cookie, we can see which parts of the website you have viewed during this visit. This allows us to adapt our service as much as possible to the browsing behavior of our visitors. These cookies are automatically deleted once you close your browser.
Right to access, correct, or delete your data
You have the right to request access to, correction of, or deletion of your personal data. See our contact details at the end of this privacy and cookie statement. To prevent misuse, we may ask you to adequately identify yourself. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in your browser settings. You have the following rights:
- To receive an explanation about which personal data we have and what we do with it;
- To access the specific personal data we have;
- To have errors corrected;
- To have outdated personal data removed;
- To withdraw your consent;
- To object to a specific use or limit this use;
- To have your personal data transferred.
Enabling and disabling cookies and their removal
For more information on enabling, disabling, and deleting cookies, refer to the instructions and/or the Help function of your browser.
Changes to this privacy and cookie statement
We reserve the right to make changes to this privacy and cookie statement. It is recommended that you consult this statement regularly so that you are aware of these changes.
Functional
The cookies used to increase user-friendliness on Hang-Eleven.com are placed on your computer. For example, those that save your products in the shopping cart or cookies to optimize the user-friendliness of Hang-Eleven.com. Other cookies for relevant offers on websites other than Hang-Eleven.com are no longer placed on your computer. This does not mean that you will not encounter any Hang-Eleven.com advertisements on other websites.
External
All cookies to improve the ease of use on Hang-Eleven.com and for relevant offers on other websites are placed on your computer. These cookies contain information that cannot be traced back to an individual or PC.
Filing a complaint
If you believe we are not helping you correctly, you have the right to file a complaint with the supervisory authority. This is the Dutch Data Protection Authority.
Contact Information
Hang Eleven International B.V.
Haarlemmerdijk 93B
1013 KD, Amsterdam
Email: support@hang-eleven.com
Chamber of Commerce: 863849556
VAT number: NL863849556B01